Frequently Asked Questions
What is the Myasthenia Gravis (MG) Patient Registry?
What internet settings are required for participating in the registry?
- A good, reliable internet connection.
- A recent version of an internet browser such as Internet Explorer (at least version 8), Firefox, Safari, or Google Chrome. To determine what version internet browser you are running, click on the “help” button of your browser menu; then click “About Internet Explorer” (or whatever browser you are using). This should give you the version number. The system has also been tested with browsers in an iPad and browsers in an android tablet and android phone.
- Visual style may vary from one browser to another, but the basic functionalities will be present.
Can I get a copy of the MG Registry survey?
Can persons with limited internet access participate in the Registry?
What types of questions are in the enrollment survey?
General contact information
Demographic information, for example, education, employment, income, insurance
Year, month, and place of birth of parents and grandparents
Information on places you lived when you were under 25 years old
MG medical history, including tests and diagnoses; treatments; other conditions; family's MG history
Information on quality of life and lifestyle
Future, follow-up surveys will contain a subset of the enrollment questions as well as one new section of questions.
How long will it take to complete the survey?
The actual amount of time required to complete the enrollment survey will vary from one participant to another depending on availability and accessibility to survey information. Examples include your medical history and perhaps your family’s medical history, which may or may not be readily accessible.
All surveys can be completed at your own pace. Once you have completed the registration/ enrollment process (described below), you may log on and off the MG Registry website as often as needed to enter the survey information, before submitting it in its final form (i.e., when you have entered as much of the survey information as you can or intend).
The enrollment survey is expected to take longer to complete than follow-up surveys.
How do I enroll in the MG Registry?
- Enrolling in the MG Registry is an internet-based process.
- You must read and agree to the Terms and Conditions of the registry to participate.
- You will be asked to provide an active email address. The email address is used (1) to provide you with email notification when your user account has been set up, (2) to authenticate your user account, and (3) to notify you when future survey updates are available for you to complete on the MG Registry website.
- You will be asked to select a username and password. You will use both to log-in and access your personal survey in the Registry. Please note, your username and password can be anything you choose, barring those that are already taken. You are NOT required to use your personal name for your username. Be sure to record your username and password in a safe place, as you will be required to enter it every time you log on.
- Once you complete the registration page, you will receive a "Welcome" email message confirming that you have completed the registration process. This message will be sent to the address you used to register.
- Once you register, you will also have access to the enrollment survey.
- When the enrollment survey has been entered and submitted within the website, you are fully enrolled in the MG Registry. Please note, you MUST click the button "Submit My Survey" to complete this process. Until this step is completed, your survey is considered pending.
What if I did not receive an email verifying my registration?
If you did not receive a Welcome email verifying your registration in the MG Registry, please check your “junk” email folder or check for an email message notifying you of SPAM email. Email administrators often flag as junk mail, those incoming messages that contain “welcome” or other designated terms in the subject line. If you are unable to locate a welcome email, you can try to log-in to the Registry by entering your username and password. If successful, you will be directed to the MGR User Homepage (see Figure 1.0 below). You may contact us at MGR@MGregistry.org for additional help.
How do I log-on to the MG Registry to access my survey?
- When you initially complete the registration process, you will be automatically directed to the MG Registry user home page. From there you click on the link “My Enrollment Survey”.
- As part of the registration process, you are setting up a personal, user account in which your survey data is kept. For data security purposes, when there is no activity in your survey (i.e., no typing of information or movement from one page to another) for 20 or more minutes, your session will time-out and you will have to log-in again in order to re-access your information.
- To log-in, go to the log-in web page: https://mgregistry.soph.uab.edu/MGRegistry/PortalLogin.aspx; enter your username and password; identify the picture/object you see by selecting its name from the dropdown list; then click “Login”.
How do I navigate the MGR Registry once I have completed enrollment?
Figure 1.0 below shows a view of the “MGR USER HOMEPAGE”. After logging on, you are directed to this page. The homepage menu (i.e., the blue bar extending across the page, just under “MGR USER HOMEPAGE”) provides the following links:
♦ User Home - returns you to the view shown in Figure 1.0
♦ User Settings - where you can change your password and update a name or email address; usernames cannot be changed
♦ Print Blank Survey - access to a PDF of the full-printable survey
♦ Print My Data - functions to print selected survey sections including your data\
♦ Log Out - where at any time, you can log out of the Registry
► If you have not yet begun to enter information in your survey, your homepage will show the link “My Enrollment Survey”.
► If you have begun to enter information in your survey, your homepage will show a link “Return to my Enrollment Survey” (as seen in Figure 1.0).
► If you have completed and submitted your survey, your homepage will show the following message: “You have completed the Survey. Please check back later for Updates.“
When follow-up surveys become available for your completion, you will receive an email from the Registry. At that time you can log on to the website and click the link provided to access the latest available survey.
What if I leave the website too long and get logged out?
If your session times out, you need only to go back to the login web page: https://mgregistry.soph.uab.edu/MGRegistry/PortalLogin.aspx; reenter your username and password; identify the picture/object you see by selecting its name from the dropdown list; then click “Login”. For data security purposes, when there is no activity in your survey (i.e., no typing of information or movement from one page to another) for 20 or more minutes, your session will time-out and you will have to log-in again in order to re-access your information.
What if the website indicates my password has expired or I forget my password?
For security purposes, MG Patient Registry user passwords expire every 180 days, regardless of user activity. There are two options for resetting a password outlined below:
1. You may call or email the MG Patient Registry coordinating center to request a password reset. Please have your Username available. EMAIL: MGR@MGregistry.org PHONE: 205-975-8632 or Toll free 855-337-8633.
2. Use the security questions you setup at registration to reset your password on-line. Have available either your Username or the Email address used during registration.
- Go to the log-in page and click "Forgot Password/Username"
- Enter your Username or email address and click "Continue"
- Enter the answers to the 2 security questions you set at registration. IMPORTANT NOTE: The case of your data entry does not matter, but the digits entered must match exactly what you entered at setup. If you mistakenly misspelled your entry or added a character during setup, to reset your password you will have to enter the security question answers with the same misspelling or added character in order for the entry to validate and to proceed with the password reset.
- For example, a date entered at setup as 01/01/2018 cannot later be entered as 01-01-2018, 01Jan2018, etc. and validate. It MUST be entered as 01/01/2018.
- For example, a city entered at setup as Homet$own cannot later be entered as Hometown, Home Town, etc. It MUST be entered as Homet$own
- Enter your new password in the field provided. Remember, passwords must be a minimum of 7 characters.
- Reenter the new password in the field provided
- Click "Reset Password"
- If you have problems with any of the steps for using security questions to reset your password, please contact the coordinating center (see #1 above) for personal assistance.